FAQs

Please find answers to frequently asked questions below.

For further assistance, please send a support request.

How do I download Siemens software/licenses via Online Software Delivery?

OSD End Users Guide (Step-by-step screen shots)

OSD USER GUIDE (Comprehensive users guide)

SUPPORT CONTACT INFORMATION
For all support questions you may call 1-800-241-3138 and you will be directed to the support group that
can assist you. Call 800-333-7421 for after-hours emergency support.

DOWNLOAD AND LICENSE MANAGEMENT
For technical questions regarding downloads or license management input your question to the Online
Support system at: http:\\www.siemens.com\automation\support-request or by phone at 423-262-2522
between the hours of 8 AM and 6 PM (EST).

Which SIMATIC software packages are compatible with which Microsoft Windows operating system and with STEP 7 V5.5?

Click here to view the answer at Siemens.com

Which version of STEP 7 (TIA portal) is compatible with which version of the Microsoft Windows operating system?

Click here to view the answer at Siemens.com

Which version of STEP 7 is compatible with which version of Microsoft Windows operating system?

Click here to view the answer at Siemens.com